Kriss Customer Service Rep

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Kriss Customer Service Rep

Post by Krisscs on Thu Nov 08, 2012 6:09 pm

Hey all, my name is Nick Ferros and I am the customer serivce and marketing representative over here at Kriss USA. I am getting on here to help the best I can for all the customer service needs and provide answers to any questions. I am an avid shooter myself, and have worked in the firearms industry for about 5 years now and have been at Kriss for about 3 months. I ask that you be patient with me, I am new to forums and will try my best to provide timely answers, as well as, solve any issues that may come up. The best way to get ahold of me is by email at n.ferros@kriss-usa.com

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Re: Kriss Customer Service Rep

Post by AZ2000 on Fri Nov 09, 2012 9:36 am

Hi Nick and welcome. welcome2
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Re: Kriss Customer Service Rep

Post by CatMostFeared on Fri Nov 09, 2012 10:49 am

Hi Nick welcome to the forum it's great to have someone from KRISS USA
here if there is anything we can do for you here let me know
welcome2
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Re: Kriss Customer Service Rep

Post by Solscud007 on Fri Nov 09, 2012 11:22 am

Welcome!!! I am glad that KRISS USA is reaching out more proactively. The biggest hurdle, for some KRISS owners, was first contact with KRISS USA. Response time was lengthy. But I am glad you are here Nick.

Let's start off with some questions.

Any words on the K10? Is it true the K10 release is holding the KWA KRISS GBB airsoft gun release?

I had a guy contact me about his Vector SMG that his dept purchased. Here is a summary of the problems.
http://www.krisstalk.com/t431-kriss-vector-smg-and-defiance-suppressor-problems#3299
Any thoughts? From the symptoms it sounds like the extractor is not the issue. According to him it is a feeding issue. I too had a failure to feed when I shot a rental SMG in Vegas. However that was an isolated incident and I only shot two full mags.

Why did KRISS ARMS switch the MAGEX spring to a thicker gauge? I have my original and the spring allows for a full 30 rds. The newer mag springs only allow 25 rds. Why not cut some coils off and stretch the spring?

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Re: Kriss Customer Service Rep

Post by Krisscs on Fri Nov 09, 2012 12:05 pm

I apologize for the contact issues, we have a small crew over here that wear many hats, I myself do sales, marketing, and customer service, therefore am not always near my phone, but if messages are left i do get back to them within a day. For the K10 I really do not have information for you, I am not in the loop on new products and release dates so I apologize there. Could you email me offline at n.ferros@kriss-usa.com any contact info you have for the customer with the SMG issues, he has not contacted us here about it. We did update to a thicker gauge to support and improve on feeding, the weaker spring was causing feed issues in those mags due to the weight of the .45 cal ammuntion. I hope this all helps! feel free to ask away!

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Re: Kriss Customer Service Rep

Post by Solscud007 on Fri Nov 09, 2012 12:25 pm

Thanks for the reply. I sent him your contact info.

Is the feed issues a problem with certain upgrades? My KRISS is 1771 and I have never had feed issues with my old mag extension. Only issues were when using prebans. Which KRISS never researched prior to development, according to Buddy.

There have been many instances of newer Vectors with extremely stiffer recoil springs. So that charging the handle is a herculean effort. I handled a recent KRISS vector at a local gun shop and I had to shoulder the Vector to brace it just to pull the charging handle. As opposed to my older KRISS, it is a breeze to pull and I can do it off shoulder. It has always been like this.

Many owners have sent their Vectors back to KRISS USA because of this problem. Why the switch to such a stiffer recoil spring? What are the gun smiths doing? Since, when they return, charging the weapon is no longer difficult.

Any words about the denial of the Carlson Comp for the Vector or review process of the Battle Comp for the Vector?

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Re: Kriss Customer Service Rep

Post by Krisscs on Fri Nov 09, 2012 12:47 pm

It actually is not a recoil spring issue, this has been an interesting issue for us, many people call in about this and we have found a majority of people are grabbing the charging handle to far out which causes people to pull it towards the gun rather than straight back. There have been a few instances of tight tolerances but 9 out of 10 guns that have come back with this issue we have been able to charge with one finger. Most people we have been able to speak with about this we have resolved the issue over the phone. We are currently working on a video to demostrate this, I do have a poor quality video about this issue I would like to post on here, is that possible? or would it be easier to do a youtube link?

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Re: Kriss Customer Service Rep

Post by Solscud007 on Fri Nov 09, 2012 12:51 pm

Youtube link would be easier I think. You can post it in the video section and we can sticky it for people having issues. Thanks for clearing that up. However that does not answer the problem I experienced. I grab the charging handle as I normally do. Middle of the handle but in a little towards the body of the Vector. When I tried it with a brand new KRISS, it was significantly harder. I brought my KRISS over to my FFL friend in Pittbsurgh so he could try mine compared to his. It really is a significant difference.

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Re: Kriss Customer Service Rep

Post by Krisscs on Fri Nov 09, 2012 1:06 pm

Let me know if this will help! we are planning on having a higher quality video but for the time being we hope this will help! We want our customers to enjoy their guns not wait in line for repair for non issues


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Re: Kriss Customer Service Rep

Post by Solscud007 on Fri Nov 09, 2012 1:12 pm

Thanks Nick. I am heading to PGH today for a shoot tmw. I will try my friend's KRISS Vector and see if that eases the pull of the charging handle.

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Re: Kriss Customer Service Rep

Post by Dabaum_85 on Sat Nov 10, 2012 7:43 pm

Howdy Nick! Great to have you on the forum! I'm actually in the process of packaging mine up now to send it back to you guys for the Mag well issue we talked about. I look forward to seeing it back and being able to put the first round (outside of factory) through it! Thanks for your rapid response to this issue!

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Re: Kriss Customer Service Rep

Post by mambro on Thu Nov 29, 2012 1:57 am

Welcome, Nick! Very glad to have you here!

beers
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Re: Kriss Customer Service Rep

Post by gdog on Sat Jan 05, 2013 11:13 pm

I'm really glad a Kriss service rep is involved with owner's disscusions. The charging handle has been a big beef of mine. The other is the bolt hold open(last round). Mine broke with less than 200 rounds through it. I live in Canada which makes it a problem to get warrenty service. Can I get the parts and install myself with instruction? Between misfeeds and the latter issue, I am losing faith in this product. At 1800.00 plus I was kinda expecting AK reliability.

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Re: Kriss Customer Service Rep

Post by Jedi380 on Thu Jan 24, 2013 4:59 pm

Hi Nick, new guy here. Do you happen to know what the relative demand is for the SDP? I'm waiting for one to come in at my local gun store, the owner said it could be 2-5 weeks. I'm hoping for 2, naturally! Very Happy

Would you say the standing orders for the SDP's are low, medium or high? ;)

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Re: Kriss Customer Service Rep

Post by Krisscs on Fri May 17, 2013 1:22 pm

Hey guys! My name is Victoria Wagner, and i am now the other CS and Sales Rep. I work along side Nick. If in any case you guys can't get ahold of him you can contact me here, or my email is v.wagner@kriss-usa.com. Great posts from everyone too! Very Happy Very Happy Very Happy

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Re: Kriss Customer Service Rep

Post by P149U3 on Fri May 17, 2013 3:17 pm

Welcome and glad to have you both here. welcome1

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Re: Kriss Customer Service Rep

Post by Jedi380 on Fri May 17, 2013 4:00 pm

Hi Victoria! I know several of us here have spoken to you on the phone. Smile

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Re: Kriss Customer Service Rep

Post by Indysbr on Sat May 18, 2013 12:10 am

Welcome, glad to see another KRISS representative

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Re: Kriss Customer Service Rep

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