Customer Service Always this bad?? Resolved

I have been trying for 2+ weeks to get Kriss customer service to generate me a quote to get my kriss converted to an SBR. I am now 19 emails and 3 phone calls in and the farthest I have gotten is a quote that I signed. I have had to explain what I want to do 3 separate times to the same person.

Repeated attempts to get them to take my damn money have failed. You cant talk to anyone there as they make you leave a voicemail which is never returned.

Is this typical of their customer service or did I try to do this during the perfect storm of the Great Gun buy of 2012 and SHOT show?

Does anyone have a better way to go about this? I am at the point now that I am going to just Form 1 it and install the damn stock myself and void the warranty.

Update:

I was contacted today by a rep from Kriss who apologized for the delay. He explained they have been slammed with orders and SHOT show. He got my information and I will be sending my Kriss in tomorrow for the SBR conversion.

In the past they have returned my emails within 24 hrs -- before the storm/shotshow

When I have contacted them they have promptly called/emailed in the past.

KRISS USA has been ready for the shot show this week
And will be there until Friday we met with them took a lot pics
And asked a lot of question. One of the things I was told is that there going to improve customer service

Guys, I want to apologize for the lack of customer service lately. We have seen a HUGE increase in phone calls to the point we cannot keep up. We are trying our very best to get to everyone. It has been a perfect storm of holidays, Trade shows, and the recent increase of firearms sales. We are not a huge opperation and typically only have 2 people answering phones (only 1 this week with shot show). The best way to get to us at this point will be email, either at n.ferros@kriss-usa.com or info@kriss-usa. If you could spread that as much as possible that would be incredibly helpful! And thanks again for everyones patience!

Nick Ferros
Kriss Customer Service

Thanks Nick for all your help.

Thanks Nick for helping out

I've had bad luck with Kriss customer service !   

Next time....I will ask to talk to Nick

Supposedly the California office is heading customer service now. If you send me your info, I can forward it to my contacts there.

I been dealing with them and they've been great not really happy with the turn around time they seem like they need to hire more help but they are good with comm